1 Jan 2011

Full-Time Customer Service

Aj Madison – Posted by Careers@ajmadison.comAnywhere

Job Description

AJ Madison is currently seeking a Customer Service Representative to join our team. The customer Service Representative position exists to provide a positive experience for our customers. The associate must listen, discover and understand customers’ need, provide customer assistance and support, while delivering a satisfying and positive customer experience. The associate will also support customers in handling their issues and concerns as they arise.

Essential Duty and responsibilities:

  • Support and provide superior service via phone;
  • Determines requirements by working with customers’ needs;
  • Answers inquiries by clarifying desired information; researching, locating, and providing product and service information;
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests;
  • Follow up customer calls where necessary.

 Skills and Qualifications:

  • Prior Call Center/ Customer Service experience preferred;
  • Excellent interpersonal, written, and oral communication skills;
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections;
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone;
  • Ability to learn and navigate new software quickly.

 

 

How to Apply

careers@ajmadison.com

Job Categories: Customer Service. Job Types: Full-Time. Job Tags: customer service, ecommerce, and Retail. Salary: 20,000 - 40,000. Job expires in Endless.

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