Full-Time Customer Service Manager
Consumer Product Retailer, is seeking and experienced and capable Customer Service Manager.
This position is responsible for leading the Customer Service Team and Reps, implementing policies and procedures for Customer Relations, devising training for all Customer Service Representatives and ensuring that all Team Members fully comprehend and are capable of performing their duties, assigning tasks and responsibilities, confirming proper completion thereof, inspecting work quality and processes, conducting performance reviews, disciplining Team Members when necessary, resolving escalated Customer Service instances, observing daily Team activity, confirming overall efficiency and productivity, assuring company standards and principles are upheld, guaranteeing customer satisfaction at all times and performing other related duties.
- 3 years of related work experience.
- Leadership and motivational capabilities.
- Excellent oral and written communication skills.
- Exemplary interpersonal skills.
- Great Customer Service proficiency.
- Capable of empathizing and sensitive to all manner of individuals.
- Motivated and enthusiastic.
- Goal driven.
- Methodical and efficient.
- Detail oriented.
- Capable of multitasking and conforming to deadlines.
- Able to function in a fast paced and high pressure work environment.
- Professional and personable manner.
- Articulate with good phone skills and a charismatic nature.
- Computer skills.
How to ApplySee more at: http://www.poelgroup.com/listing/1087_63/customer_service_manager#sthash.pCcGVYrM.dpuf
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